Please submit all electronic service requests through the Customer Service Portal (Media & entertainment market).
24/7 Service Call Center: +1-866-374-7878
It is necessary to upgrade ALL software and firmware when updgrading your system. Failure to do so may result in system instability.
A new license format is used as of Vizomo 4.1.0. Contact your Barco project manager or technician to transfer your 1.3.X license into the new format. Unlicensed systems beyond version 4.1.0 will not send PXL, and "Unlicensed" will appear on the DVI output.
Source code for open-source components of Vizomo are provided to comply with licensing requirements. They are not needed for correct operation of the system.